If you would like to use the mediation service under the CCSS to resolve your billing dispute with a telecommunication service provider participating in the CCSS (CCSS Member), you should make an application as soon as possible after a deadlock is reached. For application to the CCSS, please contact OFCA at 2180 9521.

The application procedures are outlined below –

Step 1: Lodging a complaint to the CCSS Member

Step 2: Submitting information to OFCA

Step 3: Making an application to the CCSS Centre

For more details about the application procedure, please refer to "A Guide to Application to the Customer Complaint Settlement Scheme for the Telecommunications Industry".