Mobile Network Operators
The following mobile network operators (MNOs) have published performance pledges for their mobile broadband services. Consumers may access the websites of these MNOs to obtain the information via the following links:
- China Mobile Hong Kong Company Limited
- Hong Kong Telecommunications (HKT) Limited
- Hutchison Telephone Company Limited
- SmarTone Mobile Communications Limited
The performance pledges do not represent service “guarantees” of the MNOs. They are intended to give consumers an indication of the normal service quality level of the MNOs concerned.
Actual performance statistics of the MNOs against the pledges will be published by the MNOs at their respective websites within one month after the end of each quarter.
The performance pledges and the actual performance statistics are information published by the MNOs. Each MNO is held fully responsible for the veracity of the information it publishes.
Fixed Network Operators
The following fixed network operators (FNOs) have published performance pledges for their fixed broadband services. Consumers may access the websites of these FNOs to obtain the information via the following links:
- Hong Kong Broadband Network Limited
- Hong Kong Cable Television Limited
- HGC Global Communications Limited
- PCCW-HKT Telephone Limited and Hong Kong Telecommunications (HKT) Limited
The performance pledges do not represent service "guarantees" of the FNOs. They are intended to give consumers an indication of the normal service quality level of the FNOs concerned.
Actual performance statistics of the FNOs against the pledges will be published by the FNOs at their respective websites within one month after the end of each quarter.
The performance pledges and the actual performance statistics are information published by the FNOs. Each FNO is held fully responsible for the veracity of the information it publishes.
