Consumer Education Campaign on "Use Communications Services Smartly. Stay Vigilant against Telephone Scams."

The Communications Authority launched its annual Consumer Education Campaign from September 2023 to March 2024. Under the theme of "Use Communications Services Smartly. Stay Vigilant against Telephone Scams.", the activities of the Campaign aimed to enhance public alertness to telephone scams and to provide the public with tips on smart use of various telecommunications and broadcasting services.

A total of four sessions of roving exhibition themed "Use Communications Services Smartly. Stay Vigilant against Telephone Scams." were held from October 2023 to February 2024. The purposes of the roving exhibition were to remind the public to stay vigilant against telephone scams and publicise useful information on smart use of communications services. The consumer information and tips were conveyed through the display of exhibition panels, broadcast of consumer education short videos, game booths and distribution of various publicity materials and souvenirs.

Communications services are an important part of the daily lives of the general public. In order to educate the public about smart use of communications services, four sessions of public seminar themed "Use Communications Services Smartly. Stay Vigilant against Telephone Scams." were held from November 2023 to January 2024. The following topics were covered at the seminars:

• Stay vigilant against telephone scams
• Developments and applications of 5G services in Hong Kong
• Smart use of 5G and mobile data services
• Understanding consumer protection measures of telecommunications services
• Radiation safety of mobile communications

Detailed schedule is as follows:

*Content of the four public seminars are the same.

As part of the Consumer Education Campaign 2023/24, the Communications Authority commissioned Jumbo Kids Theatre to stage a roving drama named "Smart Communications Service User" at local primary and secondary schools. The topics covered by the drama performance are as follows:

• Stay vigilant against telephone scams
• Smart use of 5G and mobile data services
• Protection of your mobile phone's data

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A series of mini exhibitions were held at community level at eight public libraries to publicise messages on smart use of communications services and to enhance public alertness to telephone scams. Detailed schedule is as follows:

Smart communications devices, such as smartphones and tablets, are commonly used by youngsters in their daily lives for learning, entertainment and social networking nowadays. In order to enhance their alertness to telephone scams and how to use 5G communications and data services smartly, the Communications Authority organised a series of school talks. The talks were conducted in Cantonese. Each talk lasted for 35 minutes followed by a 10-minute Q&A session. The topics covered at the talks are as follows:

• Stay vigilant against telephone scams
• The developments and applications of 5G services in Hong Kong
• Smart use of 5G and mobile data services
• Protection of your mobile phone's data

You are welcome to visit the "Smart Use of Communications Services" online exhibition website at https:// www.ofca.gov.hk/exhibition to learn more about the tips on smart use of communications services. You may also play the interesting quiz game on the website to test your knowledge on smart use of communications services.

In order to further promote consumer messages on smart use of communications services at the community level, the Communications Authority launched a Community Talk Programme on "Smart Use of Communications Services". The topics covered at the community talks are as follows:

• Advice to telecommunications service users
• Stay vigilant to suspected phone scams
• Advice on 5G services and selection of 5G devices
• Real-name registration programme for SIM cards
• Tips on smart use of mobile data services
• Understanding consumer protection measures of communications services