From time to time, you may receive phone calls from salespersons promoting telecommunications services or asking you to renew telecommunications services. Sometimes a disadvantaged user may find it difficult to understand or hear what the salesperson is saying over the phone. In the circumstances, you should consider committing to a service contract in a face-to-face meeting in a retail shop of the service provider instead.

On the other hand, if you have mobility problems and prefer to make a commitment over the phone, you should:

• Find a relative or friend to take the call with you if you have trouble understanding what the salesperson is saying.

• Always check and record the identity of the salesperson calling you, such as name, job title and staff ID number.

• A verbal contract can be legally binding! Remember not to give consent to enter into a contract or divulge your personal information, such as name and credit card information, until you are clear about all the contract details.

• If you wish to renew any of your services over the phone, ascertain the contract expiry dates of your existing services first.

Please note that you should be entitled to get a written confirmation after you verbally give your consent over the phone to subscribe to a telecommunications service.