With the rapid development of technologies, telecommunications services have become indispensable for people from all walks of life and of all ages. However, for some telecommunications service users who are disadvantaged due to various circumstances (such as age, disability, low literacy or communications difficulties) ("disadvantaged user"), they may not be able to get the appropriate assistance and hence making purchasing decisions which do not best suit their needs.
The Office of the Communications Authority ("OFCA") would like to remind disadvantaged users on the following three A's:
- "A"dvice
When choosing a telecommunications service, you are always encouraged to seek advice or recommendation from your friends, relatives or telecommunications service providers ("service providers").
- "A"ssistance
Some service providers are providing different forms of special assistance (such as easy-to-find communications channels, special billing services etc.) to address the needs of disadvantaged users. You should not hesitate to raise any problem you encounter in the use of telecommunications service to your service provider and see if it can offer any assistance to you.
- "A"sk
Some disadvantaged users may need more time to understand the details or terms and conditions of a service. Never shy away from asking questions if in doubt.
You may also find more tips from the following scenarios:
Scenario 1: Finding a telecommunications service suitable for you
Scenario 2: Salespersons calling you for service subscription or renewal?
Scenario 3: Something wrong with your telecommunications service bills?
